Classification of protected categoriesĪ "disabled veteran" is one of the following: a veteran of the U.S. The effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.Īs a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. We're committed to an inclusive and diverse company. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Certain roles may be eligible for variable compensation, equity, and benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. The standard base salary range for this position is $90,000 - $125,000 annually.
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Communication: professional presentation and interaction skills with both customers and internal teams.Author and maintain the internal and customer-facing knowledge base to drive customer solution self-service.Work closely with teams across Glean to drive product, process and service improvements.Fully handle customer-impacting alerts which require coordination with customer administrators.Educate customers on the use of Glean product features.Execute on customer change requests initiated by customer request and internal request.
Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience.Provide first response, technical troubleshooting, resolution, and follow-through of inbound customer issues and inquiries.By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. You will provide proactive & reactive support to our growing customer base. We are professional, creative, passionate, and most importantly - customer-driven. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.
Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup. We're backed by some of the Valley's leading venture capitalists-including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst-and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. We’re a diverse team of curious and creative people who want to help each other get big things done-so we can help other teams do the same. Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. Why don’t we have that at work? And that was the beginning of Glean. In our personal lives, we have tools to help us find pretty much whatever we need.
Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. We’re on a mission to bring people the knowledge they need to make a difference in the world.
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